This Data Retention Policy explains how ALIA-G (“we”, “us”, “our”) stores, retains, and deletes personal information collected through the Platform. This Policy works alongside ALIA-G’s Terms & Conditions, Privacy Policy, and Community Guidelines.
1. Purpose of Data Retention
ALIA-G retains user data only for:
Operating and improving the Platform
Ensuring user safety
Complying with legal obligations
Preventing fraud and abuse
Supporting dispute resolution
We do not retain data longer than necessary.
2. Types of Data We Retain
ALIA-G may retain the following categories of data:
A. Account Information
Name, email, phone number
Profile details
Verification status
B. Matchmaking Data
Profile photos
Preferences
Likes, skips, and interactions
C. Marketplace Data
Listings
Transaction history
Advertiser/Responder communications
D. Technical Data
Device identifiers
IP address
Usage logs
E. Safety & Enforcement Data
Reports and complaints
Moderation actions
Suspended or banned account records
3. Retention Periods
ALIA-G retains data for different periods depending on its purpose.
A. Active Account Data
Retained as long as your account remains active.
B. Deleted Accounts
When you delete your account:
Most personal data is deleted within 30 days
Backups may persist for up to 90 days
Safety-related data may be retained longer (see below)
C. Safety & Enforcement Records
To protect the community, ALIA-G may retain:
Reports
Violations
Bans
Fraud indicators
These may be kept for up to 5 years or longer if required by law.
D. Transaction Data
Marketplace transaction records may be retained for up to 7 years to comply with financial and tax regulations.
E. Technical Logs
System logs and device data may be retained for 12–24 months.
4. Data We Delete Immediately
ALIA-G does not store:
Payment card numbers
Bank account details
CVV codes
These are processed by secure third-party payment providers.
5. Data We May Retain Longer
ALIA-G may retain certain data beyond standard periods when:
Required by law
Necessary for fraud prevention
Needed for dispute resolution
Required to enforce bans
Related to safety investigations
This includes IP logs, report histories, and moderation records.
6. User-Generated Content
When you delete content (photos, listings, messages):
It may remain in backups for up to 90 days
It may remain visible to other users if they previously received it
It may be retained for safety or legal reasons
ALIA-G does not guarantee immediate removal from all systems.
7. Message Retention
Messages between users are retained:
As long as the account is active
Until one or both users delete them
Longer if required for safety investigations
Deleted messages may persist in backups temporarily.
8. Marketplace Transaction Records
ALIA-G retains:
Listing details
Transaction metadata
Advertiser/Responder communications
Payment confirmations
These may be kept for regulatory compliance.
9. Data Storage Locations
Data may be stored in:
Australia
Other countries where ALIA-G’s service providers operate
All storage locations use industry-standard security measures.
10. How Users Can Request Deletion
Users may request deletion of their data through:
In-app account deletion
Support request
ALIA-G will:
Verify your identity
Process deletion within a reasonable timeframe
Inform you of any data we must retain for legal reasons
11. Backups
ALIA-G maintains secure backups for:
Disaster recovery
System integrity
Security investigations
Backup data is automatically purged on a rolling schedule.
12. Exceptions to Deletion
ALIA-G may retain data even after deletion requests when:
Required by law
Necessary to prevent fraud
Needed to enforce bans
Part of an ongoing investigation
Required for tax or financial compliance
13. Changes to This Policy
ALIA-G may update this Data Retention Policy at any time. Continued use of the Platform means you accept the updated policy.
Contact ALIA-G at info@alia.net.au.