This Law Enforcement Request Policy explains how ALIA-G (“we”, “us”, “our”) responds to requests from law enforcement agencies (“LEAs”) for user information, data preservation, or account-related actions.
ALIA-G is committed to protecting user privacy while complying with applicable laws.
1. Purpose of This Policy
This policy ensures:
Transparency about how ALIA-G handles LEA requests
Compliance with legal obligations
Protection of user rights and privacy
Consistent handling of lawful requests across jurisdictions
ALIA-G does not voluntarily share user data without a valid legal basis.
2. Types of Requests We Accept
ALIA-G may respond to the following legally valid requests:
A. Court Orders & Warrants
Search warrants
Production orders
Seizure orders
B. Subpoenas
Requests for basic subscriber information
Requests for business records
C. Emergency Disclosure Requests
When there is a good-faith belief that disclosure is necessary to prevent:
Imminent harm
Serious injury
Death
Child exploitation
D. Data Preservation Requests
ALIA-G may preserve account data for a limited time pending receipt of a formal legal request.
3. Jurisdiction Requirements
ALIA-G requires that:
Requests originate from a competent legal authority
Requests comply with applicable laws in the requesting jurisdiction
International requests follow proper channels (e.g., MLAT treaties)
ALIA-G may reject requests that do not meet legal standards.
4. Information We May Disclose
Depending on the legal request, ALIA-G may disclose:
A. Basic Subscriber Information
Name
Phone number
Account creation date
B. Usage Information
Login history
IP addresses
Device identifiers
C. User-Generated Content
Messages (if legally compelled)
Marketplace listings
Profile information
Photos or media
D. Safety & Enforcement Records
Reports
Moderation actions
Violation history
ALIA-G does not store payment card numbers or CVV codes.
5. Information We Do NOT Provide
ALIA-G will not disclose:
Data we do not collect
Deleted data beyond retention limits
Encryption keys (if applicable)
Information protected by legal privilege
Data requested without proper legal authority
ALIA-G does not provide real-time surveillance unless legally required.
6. User Notification
ALIA-G may notify users when their data is requested unless:
The request prohibits notification
Notification would create a safety risk
Notification would interfere with an investigation
The user is suspected of serious criminal activity
ALIA-G evaluates notification on a case-by-case basis.
7. Emergency Requests
ALIA-G may disclose limited information without a court order when:
There is an imminent threat to life or safety
The request is submitted by a verified LEA
The request includes sufficient detail to assess the emergency
ALIA-G reserves the right to deny emergency requests that lack adequate justification.
8. Data Preservation
Upon receiving a valid preservation request:
ALIA-G will preserve relevant account data for up to 90 days
Extensions may be granted with proper legal documentation
Preserved data will not be disclosed without a valid legal order
9. How Law Enforcement Can Submit Requests
ALIA-G accepts requests submitted:
Through official LEA email domains
Via secure government portals (where applicable)
By physical mail from verified agencies
Requests must include:
Agency name and contact details
Legal authority for the request
Specific data requested
Relevant account identifiers
Applicable case number
ALIA-G may request additional information to verify authenticity.
10. Cross-Border Requests
For international requests:
ALIA-G requires compliance with Mutual Legal Assistance Treaties (MLATs)
Direct requests from foreign agencies may be rejected
Emergency exceptions may apply
11. Costs & Reimbursement
ALIA-G may charge administrative fees for:
Data production
Record retrieval
Expert testimony
Complex or time-intensive requests
Fees comply with applicable laws.
12. Retention Limits
ALIA-G can only provide data that:
Exists at the time of the request
Has not been deleted
Is still within ALIA-G’s retention period
ALIA-G does not reconstruct deleted data.
13. Abusive or Invalid Requests
ALIA-G may reject requests that are:
Overly broad
Unsupported by legal authority
Missing required documentation
In conflict with user rights or privacy laws
ALIA-G may request clarification or narrowing of scope.
14. Policy Updates
ALIA-G may update this Law Enforcement Request Policy at any time. Continued use of the Platform means you accept the updated policy.
Contact ALIA-G at info@alia.net.au.